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Beyond The Technique Podcast

Welcome to the Beyond The Technique podcast with Kati Whitledge. We are here to provide salon owners and their teams with the most innovate business and marketing strategies. We believe it's what you do beyond the technical aspects of being behind the chair that will bring substantial success. Ultimately, Kati's mission is to bring the most forward-thinking industry professionals to the mic to share their insights in order to consistently grow and develop. We rise by lifting others!
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Beyond The Technique Podcast
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Jul 30, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. When we find ourselves in this situation, It’s important to deal with upset guests in the right way so you can retain them. However, like most things, that’s easier said than done. So today I’m going to share the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

 

SALON TODAY’S ARTICLE

https://www.salontoday.com/article/84805

 

BECOME A MEET YOUR STYLIST SALON!

https://www.meetyourstylist.com/

 

 

HERE’S THE LINK TO OUR PRIVATE GROUP PAGE!

https://www.facebook.com/groups/370912749922331/

 

HERE’S THE LINK TO OUR SERVICES

http://www.beyondthetechnique.com/services/

 

OUR SITES

http://www.beyondthetechnique.com/

https://www.meetyourstylist.com/

http://www.beinspiredsalon.com/home.aspx

http://www.katiwhitledge.com/

 

OUR INSTAGRAM

@beyondthetechnique

@meetyourstylist

@be_inspired_salon

@katiwhitledge

 

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