They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. When we find ourselves in this situation, It’s important to deal with upset guests in the right way so you can retain them. However, like most things, that’s easier said than done. So today I’m going to share the dos and don’ts to keep in mind to help you successfully communicate with upset guests.
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