Today, we have the founder of Invisible Bead Extensions®, McKenzie Turley here to share how an education-first approach to hair extensions can transform both stylist performance and salon profitability. From losing her voice as an opera singer to pioneering Invisible Bead Extensions, McKenzie reveals how a commitment to research, technique, and mentorship filled a critical gap in the industry. You’ll learn why better training is the key to delivering superior results, increasing client trust, and multiplying revenue. Salon owners and leaders will walk away with a clear understanding of how to support their teams’ growth, implement higher standards, and unlock bigger profits through intentional education.
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Expanding from one salon to two is more than a business decision—it’s an emotional and strategic leap that requires clarity, capital, and courage. In this episode, Kati shares real-world insights on recognizing the right opportunity, why turnkey locations can be a gamechanger, and how to protect the culture of your original salon while building a second. She breaks down the importance of treating each location as its own entity while maintaining brand consistency, along with key financial and leadership considerations. If you’re thinking about scaling, this episode will help you move forward with intention—not just excitement.
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In this inspiring episode, Kati sits down with rising salon owner and educator Sarah Carroll to unpack what it really takes to build and lead a thriving, motivated team. From starting in the industry at just 15 to opening and renovating a 3,000-square-foot salon at 23, Sarah shares the grit, risk-taking, and relentless drive behind her rapid success. She opens up about lessons learned in hiring, team structure, and creating a collaborative culture where stylists feel supported and inspired. This conversation will challenge you to lead boldly, invest in your team, and stop letting fear hold you back from building the salon you truly want.
WATCH ON YOUTUBE: https://youtu.be/DDUUm_sABPQ
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Today your host, Kati shares how salon and spa owners can stay positive without ignoring the real challenges of running a business. She breaks down how mindset, ownership, and emotional leadership directly impact your team culture and long-term success. You’ll learn simple but powerful strategies to reframe obstacles, manage tough emotions, and take action when things don’t go as planned. If you’re ready to protect your energy, lead with intention, and create a more positive environment for your team listen and share today’s episode!
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In this inspiring episode of Beyond The Technique, Kourtnee Jinright shares her journey from starting with zero experience to becoming a respected hairstylist, educator, and co-creator of Haus of Artisan. She opens up about overcoming isolation in the industry, embracing her identity, and building a collaborative community where artists can truly thrive. Kourtnee also dives into her unique ability to connect with clients through adaptive communication and her passion for education with Danger Jones. Salon owners and leaders will walk away inspired to lead with purpose, prioritize mental health, and cultivate a culture rooted in connection, growth, and authenticity.
WATCH ON YOUTUBE: https://youtu.be/wRpuHdUonWE
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Setting boundaries isn’t about being difficult, it’s about protecting your time, energy, and the culture you’ve worked so hard to build. In this episode, Kati breaks down what healthy boundaries actually look like in a salon or spa, from client policies to team expectations, and why inconsistent enforcement can quietly damage your business. She shares powerful examples and practical strategies to help you confidently communicate, uphold standards, and lead with emotional intelligence. If you’ve ever struggled with saying no, holding people accountable, or maintaining professionalism without guilt, this is a must-listen.
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In this data-driven episode, Kati sits down with industry expert, Alain Audet to unpack what’s really happening in today’s salon and spa industry. We talk about rising prices and declining client counts and the critical role of accurate data and benchmarking. Alain shares insights from the KIM report, revealing how top-performing salons are making smarter decisions around pricing, inventory, and growth strategy. You’ll learn why standardization, clean data entry, and intentional retail systems are essential for scaling profitability in today’s market. If you want to lead with clarity and stay ahead of industry shifts, listen to this conversation!
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What separates winners from losers isn’t talent, it is mindset, behavior, and daily discipline. In this episode, Kati breaks down the defining differences between winners and losers, from ownership thinking and long-term vision to consistency, preparation, and resilience. She challenges leaders to reflect on their own habits, highlighting how high standards, data-driven decisions, and leaning into discomfort create lasting success. If you’re ready to elevate your leadership and build a winning culture, this episode will show you exactly where to start.
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In this episode, Kati sits down with award-winning salon owner and business strategist Lindsey Young-Bullock to explore what it truly means to build your leadership muscle in today’s evolving salon industry. Lindsey shares her journey from independent stylist to thriving salon owner, revealing the hard lessons, systems, and mindset shifts required to lead a high-performing team. Together, they unpack why so many stylists are returning to commission-based salons—and how owners must rise as stronger leaders, coaches, and decision-makers to support them. If you’re ready to grow your profits, develop your team, and lead with confidence, this episode is your blueprint.
WATCH ON YOUTUBE: https://youtu.be/ChFDX53bpWk
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Today, your host, Kati Whitledge breaks down how salon and spa owners can finally achieve big goals without becoming overwhelmed or quitting too soon. She challenges the belief that failure comes from lack of ability, revealing instead how “the gap” between where you are and where you want to be can create paralysis—and how daily action is the antidote. Kati walks you through the power of true commitment, identity shifts, and working backwards from your biggest vision into clear, repeatable daily habits. If you’re ready to stop overthinking, build confidence through consistency, and “win the day,” this episode will show you exactly how to move forward.
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In this episode, Kati sits down with Kellie Johnson to explore the soft skills that truly separate top-performing salon professionals and leaders. From confidence and happiness as learned skills to building trust, integrity, and emotional intelligence within teams, Kellie shares actionable strategies to elevate culture and client experience. They also dive into real-world lessons on hiring, training, and leading through change in today’s evolving salon landscape. If you want to strengthen your leadership and create deeper client connections, this is a must-listen conversation.
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In this episode, Kati challenges the idea that happiness is something to chase, revealing how the “pursuit” mindset can actually keep salon and spa owners feeling stuck, dissatisfied, and always behind. Drawing on the concept of “the gap,” she explains how constantly measuring yourself against an ever-moving ideal can create anxiety, burnout, and a lack of fulfillment—even when you’re making real progress. Instead, Kati shares a powerful shift: practicing happiness in the present by recognizing growth, celebrating small wins, and appreciating the simple moments that already exist in your life and business. You’ll walk away with practical strategies to build a culture of recognition, strengthen client and team relationships, and create a workplace where joy and progress can coexist every single day.
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Join us today as we sit down with Award-Winning Salon Owner Jennifer Alvarez to tackle one of the most overlooked yet critical systems in business: your employee exit policy. Jennifer shares how a painful team departure led her to build a clear, structured protocol that protects culture, client relationships, and revenue—while still honoring team members’ next steps. Together, they unpack the importance of proactive communication, legal protections like non-compete and non-solicitation agreements, and creating a win-win experience when employees leave. If you’ve ever felt blindsided by a team member’s exit or want to future-proof your salon, this conversation will challenge you to lead with clarity, confidence, and long-term vision.
WATCH ON YOUTUBE: https://youtu.be/CvuC2_LLTS0
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What if the very thing you’re trying to avoid is actually the key to your next level of growth? In this episode, Kati Whitledge challenges salon and spa owners to rethink conflict—not as drama to escape, but as a powerful driver of innovation, clarity, and leadership strength. She shares how avoiding conflict can quietly stall your culture, while healthy, values-driven confrontation builds respect, solutions, and momentum. You’ll walk away with practical strategies to lead through tension with confidence, ask better questions, and turn conflict into one of your greatest business advantages.
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In this episode of Beyond the Technique, Kati Whitledge sits down with award-winning salon owner Tonya Raybon to unpack her 15-year journey from bookkeeper to thriving salon CEO. Tonya shares why she transitioned from a booth rental model to a commission-based team, and how that decision transformed her culture, financial stability, and leadership impact. You’ll hear real, honest insights into letting go of hurt feelings when team members exit, learning through failure, and stepping fully into your role as a leader. If you’re ready to build a stronger, more unified salon business in 2026, this conversation will challenge and inspire you to lead with clarity, courage, and vision.
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Today your host, Kati Whitledge challenges salon owners and leaders to confront one of the most destructive habits in the workplace—complaining. She explains how a culture of constant negativity erodes social capital, repels high-value clients, and ultimately limits the growth potential of both teams and businesses. Kati shares practical strategies, including the “5-second rule” and healthier ways to vent, helping leaders redirect conversations toward solutions instead of problems. If you want to protect your salon culture and build a team focused on growth, ownership, and opportunity, this episode will give you the mindset shift you need.
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Succession planning isn’t something you wait for, it’s something you build, and in this episode, we have Mary Beth Berns here to break down the most disastrous myths that can derail your salon or spa exit. From the misconception that growth automatically increases value to the belief that finding a buyer means you’re almost done, they reveal what truly impacts a successful sale. You’ll learn realistic timelines, why financial clarity and proper maintenance matter, and how emotional decisions can cost you at the finish line. If you want to maximize your business value, protect your legacy, and exit on your terms, this conversation will show you where to start and how to do it right.
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In this episode, Kati Whitledge explores the classic “glass half full or half empty” mindset and what it means for salon owners navigating real business challenges. She shares how leaders can shift their perspective from focusing on what’s missing to recognizing the opportunities, relationships, and resources already in front of them. Drawing from her own experience with team turnover and business changes, Kati encourages owners to take action with what they have while staying committed to growth and innovation. This conversation is a powerful reminder that optimism, resourcefulness, and faith-filled leadership can turn even difficult seasons into opportunities to build a stronger salon.
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In this special episode of Beyond The Technique, Kati Whitledge sits down with a very familiar guest—her husband, Anson Whitledge, VP of Operations at Inspired Enterprises—to share the unexpected journey that led him from electrical engineering and tech startups into the beauty industry. Anson opens up about growing up in rural Wisconsin, building early businesses in video production, and developing a deep passion for technology, systems, and now AI. Together, they share the behind-the-scenes story of how a chance salon visit (and an accidental bald spot!) sparked both a relationship and a business partnership. The conversation also dives into Anson’s bold decision to leave a stable corporate career to help Kati grow their salon and technology ventures—just months before the pandemic reshaped everything. Salon and spa owners will walk away with insights on resilience, partnership in business, and the power of combining technology, systems, and leadership to build something meaningful.
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In this episode, Kati Whitledge walks salon and spa owners through a modern, self-guided performance review process that empowers team members to assess their growth, goals, and impact. She shares how combining honest feedback, culture ratings, and clear review questions creates stronger alignment, better communication, and more meaningful development conversations. Kati also explains how understanding love languages at work and personalizing education plans helps leaders support their teams without burning them out. You’ll hear how mentorship recognition, engagement surveys, and thoughtful follow-ups can dramatically boost morale and retention. This episode is a practical blueprint for building a healthier, more growth-focused salon culture through intentional leadership and better reviews.
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In this powerful conversation, Kati sits down with third-generation cosmetologist and multi-location salon owner Rachel Thomas to unpack the real gap between salon owners and stylists—and why so many businesses struggle to become truly profitable. Rachel shares her raw journey through personal loss, financial hardship, and a near-death experience that forced her to rebuild her salon and her life with intention. Rachel challenges common industry beliefs about commission, rental, and hybrid models while exploring what it takes to create a high-ticket, high-margin salon built for longevity. Rachel reveals how mindset, KPIs, and luxury service positioning transformed her business and led her into coaching other owners through BYOB. This episode is a wake-up call for leaders ready to stop surviving and start building a salon that creates real wealth, opportunity, and freedom.
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There’s hidden cost to making assumptions. Today, you’ll hear how making assumptions will literally cost you financially, it will cost you time and resources, and it will cost you trust and relationships. Your host, Kati Whitledge, shares real examples of how assumptions fail us and what key principles we can apply to our leadership, communication and business practices to ensure we have great outcomes and the team feels everyone is on the same page. Please share today’s episode with industry leaders you work with and enjoy!
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In this episode, salon owner Jenny Jacome shares her honest journey of building a business that reflects her values, even when it meant making difficult decisions and standing firm in her vision. From navigating partnerships and hybrid salon models to launching a culture built on education and collaboration, Jenny reveals what she learned about leadership, boundaries, and trusting her instincts. She explains why clear agreements, structured onboarding, and unapologetic standards are essential for building a strong, aligned team. This conversation challenges owners to stop bending to every demand and instead design the salon they truly want to lead. If you’ve ever questioned whether you’re allowed to stand your ground as a business owner, this episode will give you the confidence to do exactly that.
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In this episode, Kati challenges leaders to start building environments and relationships that raise their standards. She explains why goals may get you started, but standards are what actually shape your daily decisions and long-term results. You’ll learn how surrounding yourself with high performers can accelerate your growth, sharpen your thinking, and create a healthy pressure to execute at a higher level. Kati shares powerful stories about mentorship, proximity, and why one right relationship can collapse time and multiply opportunity. If you’re serious about growing faster, building smarter teams, and becoming the kind of leader high performers want to follow, this episode will raise the bar for how you think, choose, and lead.
WATCH ON YOUTUBE: https://youtu.be/ocHrdaOkEjI
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From First Date to Forever; How to Market Like A Matchmaker: https://joinmya.com/from-first-date-to-forever-book
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Salon and spa leaders, this episode explores what the 2026 Hybrid Salon really looks like and why so many owners are rethinking traditional commission-only models. Michelle shares her real journey of evolving from a large employee-based salon to a thriving hybrid space that blends commission stylists with renters — while protecting culture, standards, and education. You’ll hear practical strategies for hiring, onboarding, pricing rent, and managing shared logistics so hybrid models feel collaborative instead of chaotic. The conversation breaks down how transparency, mentorship, and structured systems create opportunity for stylists without sacrificing leadership or brand identity. If you’re wondering how to future-proof your salon, attract high performers, and design a model that gives both owners and providers more freedom, this episode gives you a clear blueprint.
WATCH ON YOUTUBE: https://youtu.be/2lnJwJXLNJs
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Join the PBA: https://www.probeauty.org/